{"id":7253,"date":"2016-10-05T19:45:46","date_gmt":"2016-10-05T14:15:46","guid":{"rendered":"http:\/\/www.www.adpushup.com\/blog\/?p=7253"},"modified":"2022-08-31T15:44:16","modified_gmt":"2022-08-31T10:14:16","slug":"do-you-really-know-what-visitors-are-doing-on-your-website-heres-how-you-can","status":"publish","type":"post","link":"https:\/\/www.adpushup.com\/blog\/do-you-really-know-what-visitors-are-doing-on-your-website-heres-how-you-can\/","title":{"rendered":"Do You Really Know What Visitors Are Doing on Your Website? Here&#8217;s How You Can","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"\n<blockquote class=\"wp-block-quote\"><p>If you can\u2019t measure something, you can\u2019t understand it. If you can\u2019t understand it, you can\u2019t control it. If you can\u2019t control it, you can\u2019t improve it. \u2015 H. James Harrington<\/p><\/blockquote>\n\n\n\n<p>Quick question: How much effort do you put into creating high-quality media for your website?<\/p>\n\n\n\n<p>Don\u2019t answer that, it\u2019s rhetorical. I know you put in all the effort that you can; any serious publisher does, it\u2019s otherwise not possible to survive on the hyper-competitive web.<\/p>\n\n\n\n<p>Now, for a non-rhetorical question: Do you measure user engagement on your website?<\/p>\n\n\n\n<p><strong>Sure, you have Google Analytics installed, but how does that&nbsp;give you any special insight over anyone else?<\/strong><\/p>\n\n\n\n<p>Don\u2019t get me wrong, Analytics is a great tool, depending on your knowledge\u2014you can do some amazing things with it, but you can\u2019t do everything.<\/p>\n\n\n\n<p>You can\u2019t accurately&nbsp;track time-on-site (<a target=\"_blank\" href=\"https:\/\/www.adpushup.com\/blog\/web-analytics-tools-google-analytics-alternatives\/\" rel=\"noopener\">most commonly used&nbsp;web analytics tools<\/a> let you do it but it\u2019s not precise), scroll depth, user attention zones and many other such intelligent metrics that will get you thinking less of the&nbsp;&#8216;click web&#8217; and more of &#8216;attention web&#8217;.<\/p>\n\n\n\n<p>But wait&#8230;<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_79_2 counter-flat ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents:<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #000000;color:#000000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #000000;color:#000000\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.adpushup.com\/blog\/do-you-really-know-what-visitors-are-doing-on-your-website-heres-how-you-can\/#What_is_the_%E2%80%98attention_web\" >What is the &#8216;attention web&#8217;?<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.adpushup.com\/blog\/do-you-really-know-what-visitors-are-doing-on-your-website-heres-how-you-can\/#1_The_Parsnipio_Bundle\" >1. The Parsnip.io Bundle<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.adpushup.com\/blog\/do-you-really-know-what-visitors-are-doing-on-your-website-heres-how-you-can\/#2_Heatmaps_and_Clicktracking_Tools\" >2. Heatmaps and Clicktracking Tools<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.adpushup.com\/blog\/do-you-really-know-what-visitors-are-doing-on-your-website-heres-how-you-can\/#3_Mixpanel\" >3. Mixpanel<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.adpushup.com\/blog\/do-you-really-know-what-visitors-are-doing-on-your-website-heres-how-you-can\/#4_Chartbeat\" >4. Chartbeat<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.adpushup.com\/blog\/do-you-really-know-what-visitors-are-doing-on-your-website-heres-how-you-can\/#5_KISSMetrics\" >5. KISSMetrics<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.adpushup.com\/blog\/do-you-really-know-what-visitors-are-doing-on-your-website-heres-how-you-can\/#6_Qualaroo\" >6. Qualaroo<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.adpushup.com\/blog\/do-you-really-know-what-visitors-are-doing-on-your-website-heres-how-you-can\/#Next_Steps%E2%80%A6\" >Next Steps&#8230;<\/a><\/li><\/ul><\/nav><\/div>\n<h2 id=\"h-what-is-the-attention-web\"><span class=\"ez-toc-section\" id=\"What_is_the_%E2%80%98attention_web\"><\/span>What is the &#8216;attention web&#8217;?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Attention web is a set of ideas and concepts that mark a shift in mindset when it comes to measuring user engagement on the web; spurred in parts by independent web developers, industry thought leaders, and specialist publishing and ad ops teams at large publications such as Upworthy, Medium, and BuzzFeed.<\/p>\n\n\n\n<p><strong>Medium uses a <a target=\"_blank\" href=\"https:\/\/medium.com\/@ev\/a-mile-wide-an-inch-deep-48f36e48d4cb\" rel=\"noopener\">self-defined metric to measure success<\/a>, as explained by the CEO, Ev Williams.<\/strong><\/p>\n\n\n\n<blockquote class=\"wp-block-quote\"><p>Internally, our top-line metric is \u201cTTR,\u201d which stands for total time reading. It\u2019s an imperfect measure of time people spend on story pages. We think this is a better estimate of whether people are actually getting value out of Medium. By TTR, last week was still big, but we had 50% more TTR during a week in early October when we had 60% as many unique visitors (i.e., there was way more actual reading per visit).<\/p><\/blockquote>\n\n\n\n<p>Ev is far from the only person who understands that our current means of measuring engagement are not evolved enough to tackle the modern web.<\/p>\n\n\n\n<p><strong>Nick Rockwell, CTO, NYTimes, <a target=\"_blank\" href=\"https:\/\/blog.mixpanel.com\/2016\/09\/29\/new-york-times-technology\" rel=\"noopener\">recently made the following observation<\/a>:<\/strong><\/p>\n\n\n\n<blockquote class=\"wp-block-quote\"><p>Focusing on clicks would be a terrible mistake for us. We know from the data that the cycle for a reader to grow to understand the Times and eventually become a subscriber is measured over many years. Sometimes as long as a decade. The signal that you get from just looking at clicks is not going to be significant enough. We haven\u2019t landed on what we think the perfect formula is. Amongst the things we care about are what people click on, the time they spend with a particular piece of content, scroll depth, as well as repeat visits over a defined period of time. Those are some of the key metrics.<\/p><\/blockquote>\n\n\n\n<p><strong>So, what can you track about your users that will give you beyond-the-basics data and insights, and how?<\/strong><\/p>\n\n\n\n<p>Here are a few tools that you can set up and start using now.<\/p>\n\n\n\n<h2 id=\"h-1-the-parsnip-io-bundle\"><span class=\"ez-toc-section\" id=\"1_The_Parsnipio_Bundle\"><\/span>1. The Parsnip.io Bundle<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h4 id=\"h-track-deep-engagement-metrics\"><em>Track deep engagement metrics<\/em><\/h4>\n\n\n\n<div class=\"wp-block-image size-full wp-image-7267\"><figure class=\"aligncenter\"><img loading=\"lazy\" width=\"800\" height=\"394\" src=\"https:\/\/www.adpushup.com\/blog\/wp-content\/uploads\/2016\/10\/parsnip.jpg\" alt=\"Between 22\/09\/2016 and 4\/10\/2016, visitors collectively spent 2,692,545 seconds or ~747 hours on our blog, as measured by Riveted.\" class=\"wp-image-7267\" srcset=\"https:\/\/www.adpushup.com\/blog\/wp-content\/uploads\/2016\/10\/parsnip.jpg 800w, https:\/\/www.adpushup.com\/blog\/wp-content\/uploads\/2016\/10\/parsnip-300x148.jpg 300w, https:\/\/www.adpushup.com\/blog\/wp-content\/uploads\/2016\/10\/parsnip-768x378.jpg 768w, https:\/\/www.adpushup.com\/blog\/wp-content\/uploads\/2016\/10\/parsnip-150x74.jpg 150w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><figcaption><strong>Between 22\/09\/2016 and 4\/10\/2016, visitors collectively spent 2,692,545 seconds or ~747 hours on our blog; as measured by the tool Riveted provided by Parsnip.io<\/strong><\/figcaption><\/figure><\/div>\n\n\n\n<p>A set of three open-source user engagement tools created by Rob Flaherty, a digital product consultant from New York.&nbsp;These tools allow you to measure things like how deep users are scrolling your page, how much time they\u2019re spending on your website and on which sections.<\/p>\n\n\n\n<h4 id=\"h-scroll-depth\"><a target=\"_blank\" href=\"http:\/\/scrolldepth.parsnip.io\/\" rel=\"noopener\">Scroll Depth<\/a><\/h4>\n\n\n\n<p>Scroll Depth is a small <a href=\"https:\/\/www.adpushup.com\/blog\/web-analytics-tools-google-analytics-alternatives\/\">Google Analytics<\/a> plugin that lets you measure how far users are scrolling. It monitors the 25%, 50%, 75%, and 100% scroll points, sending a Google Analytics Event for each one.&nbsp;The plugin provides native support for Universal Analytics, Classic Google Analytics, and Google Tag Manager, and can be used with any analytics service that supports events.<\/p>\n\n\n\n<h4 id=\"h-screen-time\"><a target=\"_blank\" href=\"http:\/\/screentime.parsnip.io\/\" rel=\"noopener\">Screen Time<\/a><\/h4>\n\n\n\n<p>Screentime is a small tool that helps you start thinking of your website traffic in terms of time instead of hits (pageviews, visits, etc). You can define areas of the page, called Fields, and then Screentime will keep track of how much time each Field is on screen for. You can also use it to track smaller elements, like ad units.<\/p>\n\n\n\n<h4 id=\"h-riveted\"><a target=\"_blank\" href=\"http:\/\/riveted.parsnip.io\/\" rel=\"noopener\">Riveted<\/a><\/h4>\n\n\n\n<p>Google Analytics does a lot of things really well but the way it measures visit duration\u2014by calculating the time difference between pageviews\u2014provides only a partial view of how much time is actually spent on site. Riveted helps fix this by measuring the amount of time users are actively engaged (e.g., clicking, scrolling, using the keyboard) and then reporting the data to Google Analytics in frequent intervals.<\/p>\n\n\n\n<h2 id=\"h-2-heatmaps-and-clicktracking-tools\"><span class=\"ez-toc-section\" id=\"2_Heatmaps_and_Clicktracking_Tools\"><\/span>2. Heatmaps and Clicktracking Tools<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h4 id=\"h-visualize-your-user-activity\"><em>Visualize your user activity<\/em><\/h4>\n\n\n\n<div class=\"wp-block-image wp-image-7259 size-full\"><figure class=\"aligncenter\"><img loading=\"lazy\" width=\"785\" height=\"364\" src=\"https:\/\/www.adpushup.com\/blog\/wp-content\/uploads\/2016\/10\/f_reading_pattern_eyetracking.jpg\" alt=\"Image: Nielsen Norman Group\" class=\"wp-image-7259\" srcset=\"https:\/\/www.adpushup.com\/blog\/wp-content\/uploads\/2016\/10\/f_reading_pattern_eyetracking.jpg 785w, https:\/\/www.adpushup.com\/blog\/wp-content\/uploads\/2016\/10\/f_reading_pattern_eyetracking-300x139.jpg 300w, https:\/\/www.adpushup.com\/blog\/wp-content\/uploads\/2016\/10\/f_reading_pattern_eyetracking-768x356.jpg 768w, https:\/\/www.adpushup.com\/blog\/wp-content\/uploads\/2016\/10\/f_reading_pattern_eyetracking-150x70.jpg 150w\" sizes=\"(max-width: 785px) 100vw, 785px\" \/><figcaption><strong>Image: Nielsen Norman Group<\/strong><\/figcaption><\/figure><\/div>\n\n\n\n<p>Wouldn\u2019t it be nice to see an sum of all activity that\u2019s happening on your website in a visual way?<\/p>\n\n\n\n<p>Heatmapping and clicktracking tools help you do just that by allowing you to gain valuable insight into the way that visitors interact with your site.<\/p>\n\n\n\n<p><strong>These tools answer the following questions:<\/strong><\/p>\n\n\n\n<ul><li>Where do visitors click?<\/li><li>How much are visitors scrolling on the page?<\/li><li>What actions can I optimize to increase conversions?<\/li><\/ul>\n\n\n\n<p>These tools are meant to give you an inside look into how your visitors interact with your website. Design and content additions can then be formulated to increase or optimize user behavior on the site. There is no more \u201cguesswork\u201d \u2013 just factual data based on user behavior.<\/p>\n\n\n\n<p>Some of the most popular tools in this category include SumoMe, CrazyEgg, Lucky Orange, ClickTale, Inspectlet, SessionCam, me, Mouseflow, HotJar, and Seevolution.&nbsp;You can find a <a href=\"https:\/\/www.adpushup.com\/blog\/top-10-best-heatmap-tools-reviewed\/\" target=\"_blank\" rel=\"noreferrer noopener\">reviews of some of the best heatmap and clicktracking tools here<\/a>.<\/p>\n\n\n\n<h2 id=\"h-3-mixpanel\"><span class=\"ez-toc-section\" id=\"3_Mixpanel\"><\/span>3. Mixpanel<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h4 id=\"h-identify-gaps-in-your-conversion-funnels\"><em>Identify gaps in your conversion funnels<\/em><\/h4>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img loading=\"lazy\" width=\"800\" height=\"352\" src=\"https:\/\/www.adpushup.com\/blog\/wp-content\/uploads\/2016\/10\/Mixpanel.jpg\" alt=\"Mixpanel\" class=\"wp-image-7262\" srcset=\"https:\/\/www.adpushup.com\/blog\/wp-content\/uploads\/2016\/10\/Mixpanel.jpg 800w, https:\/\/www.adpushup.com\/blog\/wp-content\/uploads\/2016\/10\/Mixpanel-300x132.jpg 300w, https:\/\/www.adpushup.com\/blog\/wp-content\/uploads\/2016\/10\/Mixpanel-768x338.jpg 768w, https:\/\/www.adpushup.com\/blog\/wp-content\/uploads\/2016\/10\/Mixpanel-150x66.jpg 150w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure><\/div>\n\n\n\n<p>Though Google Analytics allow you to measure conversion goals, the way that data is presented is not really too intuitive \u2014 in most cases, if you want to visualize a conversion funnel, you will need to pull the data and process it using another data processing tool such as Excel or Sheets. Mixpanel fixes this by providing multiple ways of visualising the conversion data on your website.<\/p>\n\n\n\n<p>In essence, instead of tracking page views, Mixpanel allows you to define and track multiple \u2018user actions\u2019 on your website and mobile apps.<\/p>\n\n\n\n<p><strong>At<a href=\"https:\/\/www.adpushup.com\/blog\/all-about-adpushups-amp-component-amplify\/\"> AdPushup<\/a>, we use Mixpanel to track multiple user actions across our site;<\/strong>&nbsp;on our blog, we use it to measure user conversion from when they first land on a page to the product sign up, this involves tracking conversion rates at three distinct steps:<\/p>\n\n\n\n<ol><li><strong>Visitor &gt; Sign Up Page<\/strong> (visitor went to sign up page)<\/li><li><strong>Sign Up Page &gt; Thank You Page<\/strong> (visitor signed up successfully)<\/li><li><strong>Thank You Page &gt; Saved Site<\/strong> (visitor saved their site in our visual editor)<\/li><\/ol>\n\n\n\n<p>While looking at these numbers, we realized that the conversion rate at step (1) was dismal compared to that of the other two steps \u2014 now we knew that we need add more noticeable call-to-actions on our blog to direct the users to the app Sign Up Page.<\/p>\n\n\n\n<p>This is the kind of useful information you can find out using Mixpanel, it doesn\u2019t matter what your goal is \u2014 product sign up, book download, completed purchase, you can define and track all the steps that lead up to the final conversion, and find bottlenecks holding back the entire cycle.<\/p>\n\n\n\n<h2 id=\"h-4-chartbeat\"><span class=\"ez-toc-section\" id=\"4_Chartbeat\"><\/span>4. Chartbeat<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h4 id=\"h-forget-page-views-measure-attention-instead\"><em>Forget page views; measure attention instead<\/em><\/h4>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img loading=\"lazy\" width=\"800\" height=\"431\" src=\"https:\/\/www.adpushup.com\/blog\/wp-content\/uploads\/2016\/10\/Chartbeat.jpg\" alt=\"Chartbeat\" class=\"wp-image-7263\" srcset=\"https:\/\/www.adpushup.com\/blog\/wp-content\/uploads\/2016\/10\/Chartbeat.jpg 800w, https:\/\/www.adpushup.com\/blog\/wp-content\/uploads\/2016\/10\/Chartbeat-300x162.jpg 300w, https:\/\/www.adpushup.com\/blog\/wp-content\/uploads\/2016\/10\/Chartbeat-768x414.jpg 768w, https:\/\/www.adpushup.com\/blog\/wp-content\/uploads\/2016\/10\/Chartbeat-150x81.jpg 150w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure><\/div>\n\n\n\n<p>One of the pioneers of the \u201cattention web\u201d concept \u2014 Chartbeat allows publishers, brands, and agencies to measure and monetize user attention. Admittedly, their requirements are high and you need to meet some predefined minimum traffic criterion.<\/p>\n\n\n\n<p><strong>If you do get in though, this is what Chartbeat can help you do:<\/strong><\/p>\n\n\n\n<ul><li>Track and measure the second-by-second attention of your users<\/li><li>Adapt and capitalize on the content that\u2019s resonating with your audience<\/li><li>Drive the right readers to the most engaging content again and again<\/li><\/ul>\n\n\n\n<p><strong>How does it help you with this? By providing a whole suite of audience building tools including:<\/strong><\/p>\n\n\n\n<ul><li>Real-time analytics<\/li><li>Audience insights<\/li><li>Page optimization<\/li><li>Headline testing<\/li><li>Performance benchmarking<\/li><li>Report building<\/li><\/ul>\n\n\n\n<p>As you may imagine, these tools can really help you optimize and bump up the attention levels that your content is currently attracting.<\/p>\n\n\n\n<p><strong>Just in case you don\u2019t make the cut, you can sign up for their base plan which is available to everyone for $9.95 \/ month;<\/strong> it\u2019s intended for small blogs and can help you with insights such as real-time concurrent visits, engaged time, desktop \/ mobile traffic split, social activity, page load times, top pages, and traffic sources \u2014 all this on one sleek dashboard.<\/p>\n\n\n\n<h2 id=\"h-5-kissmetrics\"><span class=\"ez-toc-section\" id=\"5_KISSMetrics\"><\/span>5. KISSMetrics<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h4 id=\"h-track-analyze-and-engage-your-audience\"><em>Track, analyze, and engage your audience<\/em><\/h4>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img loading=\"lazy\" width=\"800\" height=\"450\" src=\"https:\/\/www.adpushup.com\/blog\/wp-content\/uploads\/2016\/10\/KISSMetrics.jpg\" alt=\"KISSMetrics\" class=\"wp-image-7264\" srcset=\"https:\/\/www.adpushup.com\/blog\/wp-content\/uploads\/2016\/10\/KISSMetrics.jpg 800w, https:\/\/www.adpushup.com\/blog\/wp-content\/uploads\/2016\/10\/KISSMetrics-300x169.jpg 300w, https:\/\/www.adpushup.com\/blog\/wp-content\/uploads\/2016\/10\/KISSMetrics-768x432.jpg 768w, https:\/\/www.adpushup.com\/blog\/wp-content\/uploads\/2016\/10\/KISSMetrics-150x84.jpg 150w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure><\/div>\n\n\n\n<p>Founded by Neil Patel (who is more commonly recognized as a prolific blogger in the marketing growth industry), KISSMetrics helps publishers and marketers measure user behavior analytics to drive growth \u2014 helping turn visitors into customers.<\/p>\n\n\n\n<p>KISSMetrics offers tools under two categories: (1) Analyze and (2) Engage.<\/p>\n\n\n\n<p>With Analyze, you can track individual and group visitor behavior from their very first visit to your website and identifying their lifetime value as a customer.<\/p>\n\n\n\n<p><strong>&#8216;Analyze&#8217; offers 7 reports:<\/strong><\/p>\n\n\n\n<ul><li>Funnel Report (where are visitors dropping out?)<\/li><li>Cohort Report (which marketing activities lead to the highest signup rates?)<\/li><li>Path Report (micro-analysis of user journey)<\/li><li>People Search (searching users by criteria)<\/li><li><a href=\"https:\/\/www.adpushup.com\/blog\/10-essential-a-b-testing-best-practices-for-publishers-in-2021\/\">A\/B Test<\/a> Measurement&nbsp;(how are they impacting the final revenue?)<\/li><li>Revenue Report (where is your money best spent?)<\/li><\/ul>\n\n\n\n<p>In Engage, the second set&nbsp;of tools offered by KISSMetrics, you can&nbsp;engage users based on the information collected with the first set of tools. Think of them as a more intelligent breed of call-to-actions that work based on collected user data.<\/p>\n\n\n\n<p><strong>With the &#8216;Engage&#8217; set of tools, you can:<\/strong><\/p>\n\n\n\n<ul><li>Show a newsletter sign up to new visitors only<\/li><li>Greet a campaign audience with a unique message<\/li><li>Provider a special offer to a user abandoning your shopping cart<\/li><\/ul>\n\n\n\n<p>These are just a few examples of what you can do with the audience segmentation, behavioral targeting, and design tools provided by KISSMetrics to engage your audience.<\/p>\n\n\n\n<h2 id=\"h-6-qualaroo\"><span class=\"ez-toc-section\" id=\"6_Qualaroo\"><\/span>6. Qualaroo<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h4 id=\"h-qualitative-analysis-for-user-engagement\"><em>Qualitative analysis for user engagement<\/em><\/h4>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img loading=\"lazy\" width=\"800\" height=\"430\" src=\"https:\/\/www.adpushup.com\/blog\/wp-content\/uploads\/2016\/10\/Qualaroo-1.jpg\" alt=\"qualaroo\" class=\"wp-image-7276\" srcset=\"https:\/\/www.adpushup.com\/blog\/wp-content\/uploads\/2016\/10\/Qualaroo-1.jpg 800w, https:\/\/www.adpushup.com\/blog\/wp-content\/uploads\/2016\/10\/Qualaroo-1-300x161.jpg 300w, https:\/\/www.adpushup.com\/blog\/wp-content\/uploads\/2016\/10\/Qualaroo-1-768x413.jpg 768w, https:\/\/www.adpushup.com\/blog\/wp-content\/uploads\/2016\/10\/Qualaroo-1-150x81.jpg 150w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure><\/div>\n\n\n\n<p>No matter how good an analytics software, numbers will never be able to tell you the complete truth about what your users think; even if you manage to arrive at at some roundabout conclusion, you\u2019re going to have to work hard to extract the signal from the noise.<\/p>\n\n\n\n<p><strong>So while analytics tools and quantitative analysis have their place in your marketing stack, sometimes, you just need a user to tell you:<\/strong><\/p>\n\n\n\n<p><strong>\u201cHey, I don\u2019t like the drop shadow on your navigation bar, it looks kind of tacky\u2026\u2019.<\/strong><\/p>\n\n\n\n<p>These are things you will never get from numbers.<\/p>\n\n\n\n<p>That\u2019s where Qualaroo comes in, combining the best of analytics-based user targeting and user survey platforms, Qualaroo allows you to target specific questions to your visitors anywhere on your website \u2014 whether that may be on their first interaction with your site or some point deep within the conversion funnel. Think of it as an exceptionally smart survey tool.<\/p>\n\n\n\n<p><strong>By using Qualaroo, you can:<\/strong><\/p>\n\n\n\n<ul><li>Improve conversion rates (by acting on real user feedback)<\/li><li>Eliminate hidden roadblocks (by removing elements that may be annoying visitors)<\/li><li>Add context to analytics (by getting to the \u201cwhy\u201d behind your analytics data)<\/li><\/ul>\n\n\n\n<p><strong>A few features of Qualaroo include:<\/strong><\/p>\n\n\n\n<ul><li>Question targeting (based on multiple criteria)<\/li><li>Exit surveys (triggered at user page abandonment)<\/li><li>Skip logic (unique follow-up questions based on earlier responses)<\/li><li>Question library (so you don\u2019t have to do all the thinking)<\/li><li>Quick setup (just takes a few minutes)<\/li><li>White label (add your logo and change the colour to blend the design in)<\/li><\/ul>\n\n\n\n<p>So if you\u2019re perplexed with all the hundreds of charts and graphs that analytics tools tend to throw in your face \u2014 and want some real user feedback \u2014 Qualaroo is worth a shot.<\/p>\n\n\n\n<h2 id=\"h-next-steps\"><span class=\"ez-toc-section\" id=\"Next_Steps%E2%80%A6\"><\/span>Next Steps&#8230;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p><em>What to do&nbsp;now that you know all this<\/em><\/p>\n\n\n\n<p>These are a few tools that you can use to gain a deeper understanding of your user journeys from the moment a visitor first lands on your page to the one where they close the tab.<\/p>\n\n\n\n<p>My advice? These are some pretty powerful tools and may seem overwhelming if you try to implement all of them in one go; besides, you probably just need one or two of them based on your current goals, a good place to start is by asking yourself the following question:<\/p>\n\n\n\n<h4 id=\"h-what-do-i-want-to-measure-right-now\">\u2018What do I&nbsp;want to measure right now?\u2019<\/h4>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>If you can\u2019t measure something, you can\u2019t understand it. If you can\u2019t understand it, you can\u2019t control it. If you can\u2019t control it, you can\u2019t improve it. \u2015 H. James Harrington Quick question: How much effort do you put into creating high-quality media for your website? Don\u2019t answer that, it\u2019s rhetorical. I know you put<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":18,"featured_media":7275,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","om_disable_all_campaigns":false,"inline_featured_image":false,"apple_news_api_created_at":"","apple_news_api_id":"","apple_news_api_modified_at":"","apple_news_api_revision":"","apple_news_api_share_url":"","apple_news_coverimage":0,"apple_news_coverimage_caption":"","apple_news_is_hidden":false,"apple_news_is_paid":false,"apple_news_is_preview":false,"apple_news_is_sponsored":false,"apple_news_maturity_rating":"","apple_news_metadata":"\"\"","apple_news_pullquote":"","apple_news_pullquote_position":"","apple_news_slug":"","apple_news_sections":"\"\""},"categories":[6449],"tags":[],"apple_news_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.5 (Yoast SEO v18.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Find Out What Your Website Visitors Are Doing Here&#039;s How<\/title>\n<meta name=\"description\" content=\"It&#039;s true that you have Google Analytics installed, but how does that give you a special advantage? 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